Where are your call agents from?

Most of our agents are based in the Philippines, known for their excellent English skills, cultural compatibility, and time zone alignment with Singapore. We also have local oversight from our Singapore team to ensure quality and communication are on point. If your business requires support in Mandarin, Malay, or other languages, we can accommodate that as well—just let us know your needs.

Can you outsource cold calling?

Yes, we offer cold calling services. As this requires specialised agents and a different setup, pricing may differ from what's listed on this page. Feel free to reach out or WhatsApp us for a tailored quote.

Where are your virtual staff from?

Our virtual staff are primarily from the Philippines, offering the advantage of shared time zones, excellent English proficiency, and cultural similarities, making collaboration seamless and efficient.

How is data security and confidentiality handled?

We prioritise data security and recommend using password-protected software like LastPass to securely share sensitive information. Otherwise, we adhere to ISO 9001:2015 standards in managing confidential information.

Is there a minimum commitment period for hiring a Virtual Personal Assistant?

There is no minimum commitment period and we offer flexible arrangements to suit your needs, with options for both short-term and long-term commitments.

How do I communicate and delegate tasks to my Virtual Personal Assistant?

It is really up to your preference. Communication can be conducted via phone calls, messaging apps, or project management tools, depending on which you prefer.

FAQs Archive - Page 4 of 6 - Outpost Outsourced Services

Where are your call agents from?
April 7, 2025Call Centre0 min
Can you outsource cold calling?
April 7, 2025Call Centre0 min
Where are your virtual staff from?
April 4, 2025General0 min
How is data security and confidentiality handled?
April 4, 2025General, Personal Assistant Related0 min
Is there a minimum commitment period for hiring a Virtual Personal Assistant?
April 4, 2025Personal Assistant Related0 min
How do I communicate and delegate tasks to my Virtual Personal Assistant?
April 4, 2025Personal Assistant Related0 min

Previous 345 Next

FAQs