Trusted by public companies and SMEs:
Outsource call centre
Flexible Call Centre Coverage That Fits Your Business.
Flexible plans designed around your business needs — from single-agent support, after-hours coverage to a fully managed call centre team for 24/7 customer support.
Reliable Service
99% Uptime Coverage, Minus the Manpower Headaches.
With 99% uptime guarantee, your calls stay covered without the stress of hiring or covering for in-house staff.
Fully managed contact center
Dedicated Manager to Help Manage Your Call Centre.
A dedicated manager oversees daily operations, staffing, and call quality using proven best practices to ensure your inbound and outbound call centre runs smoothly.
PDPA compliant
PDPA Compliant Service, with All Agents Trained in PDPA.
PDPA-compliant operations with agents trained to handle personal data responsibly and securely.
“I used to always be on standby, just in case my call centre personnel did not report for work. Outsourcing my 2-person call centre to Outpost significantly reduced my stress.”
Tan Nian Hua
Co-founder – Inky Content
Starting an outsourced call centre with us
Simple steps to get started
Step 1:
Discovery Call
We’ll schedule a short discovery call to understand your needs. This helps us recommend the right call handling setup — no over-engineering, no long contracts.
Step 2:
Setup & Training
Once confirmed, we handle the setting up of a call centre system including:
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Assign a dedicated call centre agent or team
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Create/Follow your existing call scripts, FAQs, and escalation rules based on your product or service
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Align on tone, brand voice, and handover process for great customer experience
Step 3:
Go Live & Ongoing Optimisation
All inbound calls are recorded and quality-checked. A dedicated manager oversees operations to ensure customer satisfaction and over 99% call coverage during operating hours.
“I used to always be on standby, just in case a patient or their family called. Outsourcing my 2-person call centre to Outpost significantly reduced my stress.“
Emily
Co-founder – Serenity Hospice (pseudonym used for privacy)
Case Study
How a Private Hospice Enhanced Patient Support and Reduced Owner’s Burnout with Outpost’s Call Centre Services.
Serenity Hospice, a family-run private hospice, was struggling with delayed response times and owner burnout due to overwhelming patient and customer queries. This leads to lower customer care and satisfaction
By partnering with Outpost’s contact centre services, they added a dedicated, specially trained call centre agent who seamlessly integrated with their systems to manage calls and support requests 24/7.
This solution not only improved patient support and operational efficiency but also allowed owner Emily to reclaim her personal time and focus more on quality patient care.
Frequently Asked Questions
Yes, we welcome your input. We handle the foundational training, but you’re encouraged to provide product knowledge, brand tone, FAQs, or scripts so the agent represents your business accurately and effectively.
Our agents are trained in calm, empathetic communication and follow a structured escalation process. They aim to resolve issues quickly and professionally, and when needed, they escalate concerns to your internal team with all the necessary details.
Importantly, to ensure full alignment with your brand and expectations, we also encourage clients to share specific guidelines or preferred responses for different scenarios.
Absolutely. Our agents are trained not just to answer questions, but also to guide customers through their buying journey—qualifying leads, providing product information, and encouraging conversions when appropriate.
Yes, language support depends on your needs. We can source agents fluent in Mandarin, Malay, or other regional languages upon request—ideal for businesses serving a multilingual customer base.
Most of our agents are based in the Philippines, known for their excellent English skills, cultural compatibility, and time zone alignment with Singapore. We also have local oversight from our Singapore team to ensure quality and communication are on point. If your business requires support in Mandarin, Malay, or other languages, we can accommodate that as well—just let us know your needs.
Yes, we offer cold calling services. As this requires specialised agents and a different setup, pricing may differ from what’s listed on this page. Feel free to reach out or WhatsApp us for a tailored quote.
Our virtual staff are primarily from the Philippines, offering the advantage of shared time zones, excellent English proficiency, and cultural similarities, making collaboration seamless and efficient.
