Trusted by public companies and SMEs:
Outsource call centre
Flexible Call Centre Coverage That Fits Your Business.
Flexible plans designed around your business needs — from single-agent support, after-hours coverage to a fully managed call centre team for 24/7 customer support.
Reliable Service
99% Uptime Coverage, Minus the Manpower Headaches.
With 99% uptime guarantee, your calls stay covered without the stress of hiring or covering for in-house staff.
Fully managed contact center
Dedicated Manager to Help Manage Your Call Centre.
A dedicated manager oversees daily operations, staffing, and call quality using proven best practices to ensure your inbound and outbound call centre runs smoothly.
PDPA compliant
PDPA Compliant Service, with All Agents Trained in PDPA.
PDPA-compliant operations with agents trained to handle personal data responsibly and securely.
“I used to always be on standby, just in case my call centre personnel did not report for work. Outsourcing my 2-person call centre to Outpost significantly reduced my stress.”
Tan Nian Hua
Co-founder – Inky Content
Starting an outsourced call centre with us
Simple steps to get started
Step 1:
Discovery Call
We’ll schedule a short discovery call to understand your needs. This helps us recommend the right call handling setup — no over-engineering, no long contracts.
Step 2:
Setup & Training
Once confirmed, we handle the setting up of a call centre system including:
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Assign a dedicated call centre agent or team
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Create/Follow your existing call scripts, FAQs, and escalation rules based on your product or service
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Align on tone, brand voice, and handover process for great customer experience
Step 3:
Go Live & Ongoing Optimisation
All inbound calls are recorded and quality-checked. A dedicated manager oversees operations to ensure customer satisfaction and over 99% call coverage during operating hours.
“I used to always be on standby, just in case a patient or their family called. Outsourcing my 2-person call centre to Outpost significantly reduced my stress.“
Emily
Co-founder – Serenity Hospice (pseudonym used for privacy)
Case Study
How a Private Hospice Enhanced Patient Support and Reduced Owner’s Burnout with Outpost’s Call Centre Services.
Serenity Hospice, a family-run private hospice, was struggling with delayed response times and owner burnout due to overwhelming patient and customer queries. This leads to lower customer care and satisfaction
By partnering with Outpost’s contact centre services, they added a dedicated, specially trained call centre agent who seamlessly integrated with their systems to manage calls and support requests 24/7.
This solution not only improved patient support and operational efficiency but also allowed owner Emily to reclaim her personal time and focus more on quality patient care.
Frequently Asked Questions
An outsourced call centre is a third-party team that handles inbound and outbound calls on behalf of a business. Instead of hiring and managing in-house agents, companies route their calls to an external provider like Outpost Singapore who answers under the business’s name, follows approved scripts, and manages customer interactions on their behalf.
Yes. We can source after hours agents who speak Mandarin, Malay, or other languages upon request. Language requirements are specified during onboarding so we match the right agents to your account.
It depends on your preference. Some clients prefer to be hands-on — providing scripts, call flows, and detailed briefings. Others hand everything over to us and we handle the full onboarding. At Outpost, we work around your involvement level either way.
Look for dedicated agents (not shared pools), clear escalation protocols, transparent reporting, and PDPA-compliant data handling. Industry familiarity matters too — a provider experienced with Singapore SMEs will require less onboarding time and fewer corrections. At Outpost, clients get a dedicated team briefed on their workflows from day one.
An answering service captures basic caller details and relays them the next day. An after hours call centre goes further — agents handle live enquiries, follow scripts, manage bookings, and escalate urgent calls in real time.
Cost depends on call volume, coverage hours, and whether support is in-house or outsourced. Building an in-house team can cost upwards of $3,000–$5,000 per agent monthly. Outsourcing to a provider like Outpost reduces this significantly — pricing is based on your required hours and team size.
An after hours call centre handles customer calls outside normal business hours — evenings, weekends, and public holidays. Trained agents answer on behalf of the business, capture enquiries, and escalate urgent matters. At Outpost, our after hours team gives Singapore businesses 24/7 coverage without the cost of local overnight staffing.
Not all businesses require 24/7 coverage. However, organisations operating cloud platforms, e-commerce systems, fintech services, healthcare tech support, or international operations often benefit from consistent service desk availability to minimise downtime and maintain SLA commitments.
Companies consider external service desk support when ticket volumes grow, downtime affects productivity, or after-hours coverage becomes costly.
It is especially relevant for SMEs scaling operations, SaaS companies requiring 24/7 service desk support, and firms expanding regionally.
A helpdesk typically focuses on reactive issue resolution, such as troubleshooting technical problems. A service desk, however, follows ITIL frameworks and manages broader service delivery — including incident management, service requests, change coordination, and performance reporting.
