Trusted by public companies and SMEs:
Outsource call centre
Flexible Coverage That Fits Your Business.
Flexible plans designed around your business needs — from single-agent support, after-hours coverage to a fully managed call centre team for 24/7 customer support.
Reliable Service
99% Uptime Coverage, Minus the Manpower Headaches.
With 99% uptime guarantee, your calls stay covered without the stress of hiring or covering for in-house staff.
Fully managed contact centre
Outsource Contact Centre Support with a Dedicated Manager
A dedicated manager oversees daily operations, staffing, and call quality using proven best practices to ensure your inbound and outbound call centre runs smoothly.
PDPA compliant
PDPA Compliant Service, with All Agents Trained in PDPA.
PDPA-compliant operations with agents trained to handle personal data responsibly and securely.
“I used to always be on standby, just in case my call center personnel did not report for work. Outsourcing my 2-person call centre to Outpost significantly reduced my stress.”
Tan Nian Hua
Co-founder – Inky Content
Starting an outsourced call centre with us
Simple Steps to Outsource Your Call Centre
Step 1:
Discovery Call
We’ll schedule a short discovery call to understand your needs. This helps us recommend the right call handling setup — no over-engineering, no long contracts.
Step 2:
Setup & Training
Once confirmed, we handle the setting up of a call centre system including:
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Assign a dedicated call centre agent or team
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Create/Follow your existing call scripts, FAQs, and escalation rules based on your product or service
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Align on tone, brand voice, and handover process for great customer experience
Step 3:
Go Live & Ongoing Optimisation
All inbound calls are recorded and quality-checked. A dedicated manager oversees operations to ensure customer satisfaction and over 99% call coverage during operating hours.
“I used to always be on standby, just in case a patient or their family called. Outsourcing my 2-person call centre to Outpost significantly reduced my stress.“
Emily
Co-founder – Serenity Hospice (pseudonym used for privacy)
Case Study
How a Private Hospice Enhanced Patient Support and Reduced Owner’s Burnout with Outpost’s Call Centre Services.
Serenity Hospice, a family-run private hospice, was struggling with delayed response times and owner burnout due to overwhelming patient and customer queries. This leads to lower customer care and satisfaction
By partnering with Outpost’s contact centre services, they added a dedicated, specially trained call centre agent who seamlessly integrated with their systems to manage calls and support requests 24/7.
This solution not only improved patient support and operational efficiency but also allowed owner Emily to reclaim her personal time and focus more on quality patient care.
Frequently Asked Questions
The cost of call centre services in Singapore varies depending on several factors: number of agents needed, operating hours, enquiry volume, communication channels needed to cover, and level of support required.
For example, a business that needs one dedicated customer service agent during office hours will typically pay less than one requiring after-hours, weekend, or 24/7 coverage across phone, social media platforms, live chat, and email.
At Outpost, our call centre services in Singapore are tailored around your actual staffing and coverage needs. This means that you can build a setup that is practical and cost-effective without paying for unnecessary capacity. Additionally, you can scale up or down depending on the needs of your business.
Call centres in Singapore typically ensure data protection and compliance through a mix of processes. This can include PDPA training for staff, controlled access to customer information, secure devices and systems, confidentiality agreements, password and access management, and staff monitoring for data handling.
The exact measures will depend on the type and sensitivity of the information being handled, as well as agreement with the client.
Ultimately, as part of Singapore’s PDPA, reasonable security arrangements are in place to protect personal data from unauthorised access, use, or disclosure.
In Singapore, the types of call center services include inbound, outbound, and digital-first customer support services.
Depending on your needs, it can include voice calls, live chat, email, and digital messaging platforms.
This can include inbound customer service, outbound calling, appointment booking, sales and telemarketing, after-hours support, technical or helpdesk support, and handling enquiries across WhatsApp, live chat, email and social media.
Choosing the right call center outsourcing partner for your business in Singapore involves considering several different factors.
This includes industry experience, service quality, operating hours, scalability, technology capabilities, and ability to support your customers’ preferred languages and communication channels.
You should also check their data security practices, compliance with Singapore’s Personal Data Protection Act (PDPA), reporting capabilities, pricing structure, and track record with other businesses similar to your own.
Businesses using call centre services in Singapore can enjoy the benefits of having access to professional customer support representatives without the cost and complexity of managing a large in-house team.
It allows businesses to have a cost-efficient customer support system that is available 24/7, highly adaptable to Singapore’s multicultural environment, and scalable depending on busy and down periods.
Businesses can then focus more on core business operations, without compromising customer experience.
The most common risks include inconsistent brand voice, lack of transparency in call handling, data security concerns, and difficulty managing quality across time zones. These risks typically stem from poor provider fit, unclear onboarding, or no reporting structure in place.
At Outpost, we address these directly — every agent is briefed on your brand tone, calls follow your approved scripts, and you receive regular reporting so you always know how your calls are being handled. Our team is also PDPA-compliant, so client data is managed within Singapore’s data protection standards.
Outsourcing a call center improves efficiency by reducing the need for in-house hiring, training, and supervision.
They help businesses manage call volume and technical support, thus helping you streamline operations, lower overhead, and maintain consistent customer engagement while focusing internal resources on growth and core functions.
An outsourced call centre is a third-party team that handles inbound and outbound calls on behalf of a business. Instead of hiring and managing in-house agents, companies route their calls to an external provider like Outpost Singapore who answers under the business’s name, follows approved scripts, and manages customer interactions on their behalf.
Our agents are trained in calm, empathetic communication and follow a structured escalation process. They aim to resolve issues quickly and professionally, and when needed, they escalate concerns to your internal team with all the necessary details.
Importantly, to ensure full alignment with your brand and expectations, we also encourage clients to share specific guidelines or preferred responses for different scenarios.
Yes, we welcome your input. We handle the foundational training, but you’re encouraged to provide product knowledge, brand tone, FAQs, or scripts so the agent represents your business accurately and effectively.
