How do you track performance?

We provide real-time updates, call summaries, and optional recordings upon request. Performance is monitored to ensure consistency and quality across your campaign.

Do you provide the script or do we?

We can work with your existing script or help craft one from scratch. We’ll collaborate with you to ensure the tone and messaging align with your brand.

Our calls are handled by trained agents with over 2 years of outbound calling experience. They are mostly from the Philippines but they are clear, professional, and familiar with the expectations of Singaporean clients.

How is this different from hiring a full-time receptionist in Singapore?

With a virtual receptionist, you save on recruitment, payroll, CPF contributions, office space, and training. It’s a more cost-effective way to get consistent, high-quality support—without the overhead and long-term commitment of a full-time hire. Plus, our service is flexible—you can scale up during busy periods or reduce hours when things are quieter, giving you more control over your resources and budget.

Can they speak other languages like Mandarin or Malay?

Yes, we can source receptionists who speak Mandarin, Malay, or other languages upon request—ideal for multilingual clinics and diverse patient bases.

Do I need to train them myself?

We provide basic onboarding and training, but we encourage clients to share clinic-specific workflows, tone, and preferences so your receptionist can work exactly the way you need.

FAQs Archive - Page 15 of 19 - Outpost Outsourced Services

How do you track performance?
April 21, 2025Telemarketing0 min
Do you provide the script or do we?
April 21, 2025Telemarketing0 min
Who makes the calls?
April 21, 2025Telemarketing0 min
How is this different from hiring a full-time receptionist in Singapore?
April 9, 2025Virtual Medical Receptionist0 min
Can they speak other languages like Mandarin or Malay?
April 9, 2025Virtual Medical Receptionist0 min
Do I need to train them myself?
April 9, 2025Virtual Medical Receptionist0 min

Previous 141516 Next

FAQs

How do you track performance?

Do you provide the script or do we?

Who makes the calls?

How is this different from hiring a full-time receptionist in Singapore?

Can they speak other languages like Mandarin or Malay?

Do I need to train them myself?

Want to know more? Get on a call with us.

Overview

Info