The right customer service provider will be different for every business as it depends still on what your team needs. However, it is best that when choosing, you go beyond comparing just prices and SLAs and determine what value you need most from the support vendor; Ask your team on whether you would need dedicated staff or a rotating pool, as dedicated agents retain the context of your business but may cost more, while a rotating pool may be cheaper but may mean re-explaining over and over your product constantly. Ask also whether you would need majority English speakers or you would need support staff that are fluent in other languages.

With Outpost, we don’t ask you to guess — a consultation upfront determines what your business actually needs, then we source dedicated or rotating staff accordingly, whichever fits your volume and budget.