A BPO call centre can handle a wide range of customer-facing and operational tasks.

As such, common services include inbound customer support, outbound calling, appointment booking, order enquiries, complaint handling, telemarketing, lead follow-up, and after-hours support, among others.

Support can also extend beyond phone calls to channels such as WhatsApp, live chat, email, and social media. This depends on how your customers prefer to reach you.