Consider outsourcing when 1) your support volume is unpredictable or seasonal (as in you don’t want a full-time hire sitting idle in slow periods), 2) when you’re scaling faster than you can recruit and train internally, or 3) when support demands hours your current team can’t cover (after-hours, weekends, different time zones).

If any of these sound familiar, it’s recommendable to consider finding outsourcing vendors already. On our end, Outpost starts with a consultation to figure out what your business actually needs before sourcing staff, and with no contracted lock-in, you can test the arrangement without committing long-term.