While a key trait of good personal assistants is having exceptional organisation skills, what separates okay assistants to good assistants is the ability to make smart calls when things aren’t clear-cut and being able to keep sensitive information private, especially when handling tasks that are highly personal to their employers. As such, good personal assistants are also good communicators, which is essential for virtual personal assistants, since there’s no physical presence to fall back on — everything relies on clear updates over messages, calls, or email, without the cues you’d get from being in the same room.