Trusted by public companies and SMEs:
All our medical receptionists are registered nurses.
This way, you get highly qualified receptionists that can help you streamline workflow and reduce admin load.
From managing calls, insurance claims, bookings, back-office tasks and even medical scribing, our virtual medical receptionists free up your time so you can focus on patient care—and boost your bottom line.
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How can a virtual medical receptionist really help me?
We’ve worked with doctors, clinics, and hospices across different settings—and the challenges are often the same: non-stop calls, missed bookings, and too much admin pulling focus away from patient care. In Singapore, the added stress of not getting a competent receptionist or assistant—whether due to staffing shortages or high turnover—makes things even harder.
That’s why many healthcare professionals started turning to virtual medical receptionists. They may not be socially accepted as a full replacement for a physical receptionist just yet, but they’re more than capable of freeing up valuable time, reducing administrative pressure, and keeping the clinic running smoothly behind the scenes. This way, your in-clinic receptionist can focus on what truly matters—welcoming patients, dispensing medicine and creating a calm, professional front-of-house experience.
In Australia and United States, many of our clients are also beginning to use virtual medical scribe. These remote health professionals assist doctors during consultations by handling EMR documentation in real time, reducing the need for after-hours charting. It’s another way virtual support is quietly reshaping healthcare—allowing clinicians to spend less time on screens and more time with their patients.
What can you expect from our Virtual Medical Receptionist?
Pricing.
Standard
- Registered nurse as your receptionist
- No contract
- Tracked hours
- Fixed price arrangement available
Extensive
- Registered nurse as your receptionist
- Minimum 40 hours per week
- Tracked hours
- Fixed price arrangment available
Tracked hours
All hours are tracked and performance monitored. This way you are only paying for efficient work hours.
No contract
Flexibility to stop or resume our service at any time.
Experienced professional
Our team is made up of trained health professionals who have experienced in the healthcare setting.
Fixed Price arrangement
Fixed price arrangement is available if you’d prefer to have a fixed price quoted instead.
Frequently Asked Questions
With a virtual receptionist, you save on recruitment, payroll, CPF contributions, office space, and training. It’s a more cost-effective way to get consistent, high-quality support—without the overhead and long-term commitment of a full-time hire. Plus, our service is flexible—you can scale up during busy periods or reduce hours when things are quieter, giving you more control over your resources and budget.
Yes, we can source receptionists who speak Mandarin, Malay, or other languages upon request—ideal for multilingual clinics and diverse patient bases.
We provide basic onboarding and training, but we encourage clients to share clinic-specific workflows, tone, and preferences so your receptionist can work exactly the way you need.
Yes. We offer flexible scheduling, including after-hours and weekend coverage if needed. Just let us know your clinic hours, and we’ll tailor support accordingly.
We follow strict data protection protocols, and our team is trained to handle sensitive information in compliance with Singapore’s PDPA guidelines. Access controls and secure communication tools are also used to protect patient privacy.
Yes, they can. If your clinics use a central system, our receptionist can manage patient flow, bookings, and calls across all your locations seamlessly.
Yes. Our virtual receptionists are familiar with medical terminology and can be trained to use your specific EMR or clinic software. Many have prior experience working in healthcare settings.
Absolutely. We assign you a dedicated receptionist to ensure consistency, familiarity with your workflow, and a long-term working relationship.
Yes, our virtual medical receptionists are trained to handle both incoming and outgoing calls professionally. Using VoIP or cloud-based phone systems, they can connect to your clinic’s local number—so patients experience a seamless, local touch without knowing the receptionist is remote. They can also manage appointment bookings, rescheduling, and confirmations using your clinic’s scheduling system, just like an in-house staff member would.
Our virtual staff are primarily from the Philippines, offering the advantage of shared time zones, excellent English proficiency, and cultural similarities, making collaboration seamless and efficient.
Once we understand your requirements, we can typically match you with a selected list of candidate promptly, allowing you to begin delegating tasks within 7-10 working days.
No, we offer flexible arrangements. You can start with a small project or short-term support and scale up as needed. We believe in earning your trust, not locking you in.
Start with a free exploratory call or even WhatsApp us —no commitment needed. We’ll learn about your business, answer your questions, and suggest a setup that fits your needs and budget.
Outsourcing with us is simple. You let us know the type of support you need, and we’ll match you with trained team members who can take on the tasks. We handle the onboarding so you can start working with your team member as soon as possible.
What is a Virtual Medical Receptionist?
A Virtual Medical Receptionist is a trained remote staff member who supports your clinic by handling front desk tasks—such as answering calls, booking appointments, managing patient enquiries, and updating EMR systems. They work off-site but function just like an in-house receptionist, helping you keep things running smoothly without the added overhead.
How Does a Virtual Receptionist Work?
Virtual receptionists connect to your clinic through cloud-based tools like VoIP phone systems, scheduling software, and secure communication platforms. They work in real time, handling calls, messages, and admin tasks just as an on-site receptionist would. You can communicate with them daily, track their hours, and rely on them to follow your clinic’s specific workflows.
Why Would You Choose to Opt for an Online Virtual Receptionist?
Many healthcare providers choose a virtual receptionist to reduce admin workload, lower staffing costs, and solve hiring challenges. It’s especially useful for small clinics, part-time practices, or teams that don’t need someone physically present all day. You still get professional, consistent support—without the hassle of recruiting, training, or managing an in-house hire.