Outsourcing your contact centre
We’ve been managing call centres for local businesses since 2016, delivering consistent support.
With trained agents, local oversight, and a proven track record, we help companies handle customer calls, inbound enquiries, and urgent issues—without missing a beat.
Trusted by public companies and SMEs:
What Is an Outsourced Call Centre and What Can You Expect?
An outsourced call centre is a service where a dedicated external call agent/team handles your business’ calls.
Instead of hiring and managing in-house staff, you gain access to our trained agents who manage customer support, enquiries, and more—on your behalf.
It’s a cost-effective way to provide reliable, professional support without the overhead of running your own call centre.
1. Share Your Needs – Start with a quick, no-obligation chat. Tell us what kind of support you need—hours, call volume, industry, and type of calls (inbound, outbound, or both).
2. Get a Custom Recommendation – We’ll suggest a setup that fits your business—along with pricing, agent profiles, and the onboarding process.
3. Meet Your Agent – We’ll introduce you to one or more suitable call agents. You can speak with them directly to ensure it’s a good fit before moving forward.
4. Go Live with Ongoing Support – If you’d like, begin with a short trial to see how things go. Once confirmed, your agent starts handling calls based on your guidelines. Our local team provides oversight and support to keep things running smoothly.
Pricing.
Standard
- Experienced data entry professional
- No contract
- Trackhed hours
- Fixed price arrangement available
Extensive
- Experienced data entry professional
- Minimum 40 hours per week
- Tracked hours
- Fixed price arrangment available
Tracked hours
All hours are tracked and performance monitored. This way you are only paying for efficient work hours.
No contract
Flexibility to stop or resume our service at any time.
Experienced professional
Our team is made up of trained, experienced professionals who have handled a wide range of industries and customer scenarios.
Fixed Price arrangement
Fixed price arrangement is available if you’d prefer to have a fixed price quoted instead.
As a seamless extension of your team, our contact center outsourcing service provides a cost-effective support solution right here in Singapore.
Frequently Asked Questions
Yes, we welcome your input. We handle the foundational training, but you’re encouraged to provide product knowledge, brand tone, FAQs, or scripts so the agent represents your business accurately and effectively.
Our agents are trained in calm, empathetic communication and follow a structured escalation process. They aim to resolve issues quickly and professionally, and when needed, they escalate concerns to your internal team with all the necessary details.
Importantly, to ensure full alignment with your brand and expectations, we also encourage clients to share specific guidelines or preferred responses for different scenarios.
Absolutely. Our agents are trained not just to answer questions, but also to guide customers through their buying journey—qualifying leads, providing product information, and encouraging conversions when appropriate.
Yes, language support depends on your needs. We can source agents fluent in Mandarin, Malay, or other regional languages upon request—ideal for businesses serving a multilingual customer base.
Most of our agents are based in the Philippines, known for their excellent English skills, cultural compatibility, and time zone alignment with Singapore. We also have local oversight from our Singapore team to ensure quality and communication are on point. If your business requires support in Mandarin, Malay, or other languages, we can accommodate that as well—just let us know your needs.
Yes, we offer cold calling services. As this requires specialised agents and a different setup, pricing may differ from what’s listed on this page. Feel free to reach out or WhatsApp us for a tailored quote.
Our virtual staff are primarily from the Philippines, offering the advantage of shared time zones, excellent English proficiency, and cultural similarities, making collaboration seamless and efficient.
“I used to always be on standby, just in case a patient or their family called. Outsourcing my 2-person call centre to Outpost significantly reduced my stress.“
Emily
Co-founder – Serenity Hospice (pseudonym used for privacy)
Case Study
How a Private Hospice Enhanced Patient Support and Reduced Owner’s Burnout with Outpost’s Call Centre Services.
Serenity Hospice, a family-run private hospice, was struggling with delayed response times and owner burnout due to overwhelming patient inquiries.
By partnering with Outpost’s call centre services, they added a dedicated, specially trained call centre agent who seamlessly integrated with their systems to manage calls and support requests 24/7.
This solution not only improved patient support and operational efficiency but also allowed owner Emily to reclaim her personal time and focus more on quality patient care.
How can outsourcing a call center improve business efficiency?
Outsourcing reduces your workload, cuts overhead costs, and ensures that trained professionals are handling your calls around the clock.
This frees up your internal team to focus on growth, while we take care of customer support, enquiries, and follow-ups seamlessly.
Moreover, we charge at a rate much cheaper than hiring a local Singaporean.
What are the risks involved in call centre outsourcing?
Like any business decision, outsourcing call centre support comes with a few potential risks—such as miscommunication, inconsistent service quality, or lack of brand familiarity. That’s why choosing the right partner is crucial.
At Outpost, we minimise these risks through careful agent selection, client-specific training, and local oversight from our Singapore team. We also encourage regular feedback and provide flexibility so you stay in control of the customer experience at all times.
How much do I save by outsourcing compared to hiring in Singapore?
Outsourcing your call centre can save you up to 50–70% compared to hiring full-time staff in Singapore. With outsourcing, you avoid costs related to recruitment, training, CPF contributions, office space, equipment, and employee benefits.
Instead, you pay a flat monthly rate for trained agents who are ready to work—making it a cost-effective option for growing businesses that need reliable support without the overhead.
How do I choose the right outsourced call centre?
Look for a call centre that understands your business needs, offers transparent communication, and has experience in your industry.
It’s important to assess the quality of their agents, training process, language capabilities, and how they handle complaints or escalations. A good partner will be flexible, responsive, and act as a true extension of your team.
At Outpost, we provide dedicated support, local oversight, and the option to speak with your agent before committing—so you know exactly who’s representing your brand.