“Outpost gave us room to focus on growth, and our business has grown steadily since.”
“With late-night enquiries covered, I hardly miss business opportunities anymore.”Ecommerce brands trust us to deliver real support — not just promises.
99%
Call coverage of enquiries
30%
Cost savings than hiring in-house staff
5 min
Response rate on live chat channels
3x
Faster ticket resolution speed
Performance figures based on internal operational benchmarks across ecommerce clients.
Ecommerce brands trust us to deliver real support — not just promises.
98%
Returning Customer
98%
Returning Customer
1.4m
Generated Sales
$1.4m
in generated sales
All values are reported in risk-adjusted, two-year present value.
Internal study commissioned, 2024.
After-Hours & Weekend Coverage
Capture late-night and cross-border Southeast Asia enquiries without hiring additional local staff.
Multi-Channel Customer Support
Live chat, WhatsApp Business, email, Facebook, Instagram and TikTok Shop enquiries handled in one structured workflow.
Returns & Refund Coordination
Structured handling of exchanges, refund approvals and escalation processes to minimise negative reviews.
Shopee & Lazada Seller Centre Support
Case management, dispute handling, delivery delays and rating protection support for marketplace sellers in Singapore.
Performance Monitoring & SLA Reporting
Track response time, resolution time and ticket volume with clear operational reporting.
E-commerce support built for Singapore sellers.
You get structured ecommerce BPO support that keeps your store running smoothly — during daily operations and peak sales.
FAQs
Our virtual staff are primarily from the Philippines, offering the advantage of shared time zones, excellent English proficiency, and cultural similarities, making collaboration seamless and efficient.
Once we understand your requirements, we can typically match you with a selected list of candidate promptly, allowing you to begin delegating tasks within 7-10 working days.
No, we offer flexible arrangements. You can start with a small project or short-term support and scale up as needed. We believe in earning your trust, not locking you in.
Start with a free exploratory call or even WhatsApp us —no commitment needed. We’ll learn about your business, answer your questions, and suggest a setup that fits your needs and budget.
Outsourcing with us is simple. You let us know the type of support you need, and we’ll match you with trained team members who can take on the tasks. We handle the onboarding so you can start working with your team member as soon as possible.
