- All
- Call Centre
- Data Entry Related
- General
- Personal Assistant Related
- Telemarketing
- Virtual Medical Receptionist
We’ve supported clients in real estate, interior design, education, healthcare, software, recruitment, and more. If your business requires outbound calling, we can likely help.
Yes, our service is fully flexible. You can start with one caller and increase (or reduce) the team size based on your campaign’s needs.
We provide real-time updates, call summaries, and optional recordings upon request. Performance is monitored to ensure consistency and quality across your campaign.
We can work with your existing script or help craft one from scratch. We’ll collaborate with you to ensure the tone and messaging align with your brand.
Our calls are handled by trained agents with over 2 years of outbound calling experience. They are mostly from the Philippines but they are clear, professional, and familiar with the expectations of Singaporean clients.
With a virtual receptionist, you save on recruitment, payroll, CPF contributions, office space, and training. It’s a more cost-effective way to get consistent, high-quality support—without the overhead and long-term commitment of a full-time hire. Plus, our service is flexible—you can scale up during busy periods or reduce hours when things are quieter, giving you more control over your resources and budget.
Yes, we can source receptionists who speak Mandarin, Malay, or other languages upon request—ideal for multilingual clinics and diverse patient bases.
We provide basic onboarding and training, but we encourage clients to share clinic-specific workflows, tone, and preferences so your receptionist can work exactly the way you need.
Yes. We offer flexible scheduling, including after-hours and weekend coverage if needed. Just let us know your clinic hours, and we’ll tailor support accordingly.
We follow strict data protection protocols, and our team is trained to handle sensitive information in compliance with Singapore’s PDPA guidelines. Access controls and secure communication tools are also used to protect patient privacy.
Yes, they can. If your clinics use a central system, our receptionist can manage patient flow, bookings, and calls across all your locations seamlessly.
Yes. Our virtual receptionists are familiar with medical terminology and can be trained to use your specific EMR or clinic software. Many have prior experience working in healthcare settings.
Absolutely. We assign you a dedicated receptionist to ensure consistency, familiarity with your workflow, and a long-term working relationship.
Yes, our virtual medical receptionists are trained to handle both incoming and outgoing calls professionally. Using VoIP or cloud-based phone systems, they can connect to your clinic’s local number—so patients experience a seamless, local touch without knowing the receptionist is remote. They can also manage appointment bookings, rescheduling, and confirmations using your clinic’s scheduling system, just like an in-house staff member would.
Yes, we welcome your input. We handle the foundational training, but you’re encouraged to provide product knowledge, brand tone, FAQs, or scripts so the agent represents your business accurately and effectively.
Our agents are trained in calm, empathetic communication and follow a structured escalation process. They aim to resolve issues quickly and professionally, and when needed, they escalate concerns to your internal team with all the necessary details.
Importantly, to ensure full alignment with your brand and expectations, we also encourage clients to share specific guidelines or preferred responses for different scenarios.
Absolutely. Our agents are trained not just to answer questions, but also to guide customers through their buying journey—qualifying leads, providing product information, and encouraging conversions when appropriate.
Yes, language support depends on your needs. We can source agents fluent in Mandarin, Malay, or other regional languages upon request—ideal for businesses serving a multilingual customer base.
Most of our agents are based in the Philippines, known for their excellent English skills, cultural compatibility, and time zone alignment with Singapore. We also have local oversight from our Singapore team to ensure quality and communication are on point. If your business requires support in Mandarin, Malay, or other languages, we can accommodate that as well—just let us know your needs.
Yes, we offer cold calling services. As this requires specialised agents and a different setup, pricing may differ from what’s listed on this page. Feel free to reach out or WhatsApp us for a tailored quote.
Our virtual staff are primarily from the Philippines, offering the advantage of shared time zones, excellent English proficiency, and cultural similarities, making collaboration seamless and efficient.
Once we understand your requirements, we can typically match you with a selected list of candidate promptly, allowing you to begin delegating tasks within 7-10 working days.
No, we offer flexible arrangements. You can start with a small project or short-term support and scale up as needed. We believe in earning your trust, not locking you in.
Start with a free exploratory call or even WhatsApp us —no commitment needed. We’ll learn about your business, answer your questions, and suggest a setup that fits your needs and budget.
Outsourcing with us is simple. You let us know the type of support you need, and we’ll match you with trained team members who can take on the tasks. We handle the onboarding so you can start working with your team member as soon as possible.
We prefer not to overpromise, so the best approach is to check with us directly about your specific needs. You can get on a call with us or even WhatsApp us about it. That said, we have a capable team that regularly handles urgent requests and tight deadlines with efficiency and care.
Our work processes adheres to industry standards and regulations like ISO 9001:2015, providing clients with confidence in the confidentiality and integrity of their data throughout the data entry process.
We use a combination of automated tools and manual reviews to validate data. Automated checks apply defined rules to keep data consistent, while manual verification against source documents ensures the information is accurate and relevant—preserving the overall integrity of the data.
Want to know more? Get on a call with us.