When your team signs off, your calls don’t.
At Outpost, we handle your after hours calls and enquiries, so your business stays responsive even when your team is offline.
When your team signs off, your calls don’t.
At Outpost, we handle your after hours calls and enquiries, so your business stays responsive even when your team is offline.
“After 7pm, we used to miss quite a few calls simply because no one was available to answer. With Outpost, every enquiry is captured without us needing to stay on standby.”
Nur Aisyah
Customer Experience Manager
Singapore
After hours answering service
Round-the-Clock Call Coverage
Ensure every call is answered even after your office closes, capturing enquiries, appointment requests, and urgent customer concerns outside business hours.
Professional Handling
Branded Call Answering, Without Expanding Your Front Desk
Trained agents answer calls in your business name, screen enquiries, and relay clear, structured messages to your team for follow-up the next working day.
Lead Management
Lead Capture & Enquiry Qualification
Capture important details such as caller intent, service requests, and contact information so potential customers do not slip through missed calls.
Scheduling Support
Appointments Scheduled, Without Disrupting Your Day
Support basic appointment scheduling, callback requests, and escalation of urgent matters to the appropriate team members when needed.
Operational Reporting
Structured Call Logs & Daily Reporting
Receive organised summaries of after-hours calls, including caller details, enquiry types, and follow-up actions so your team can respond efficiently the next day.
“Before working with Outpost, many calls after 7pm simply went to voicemail and we often only realised it the next morning. Their after-hours answering support now ensures every patient enquiry is handled properly without us needing to hire additional staff.”
Elaine Lim
Clinic Operations Manager – Singapore
Case Study
After-hours call coverage ensured no enquiries were missed overnight.
Elaine, a Clinic Operations Manager, noticed that many patient enquiries were coming in after operating hours. Without someone to answer calls in the evening, patients often reached voicemail and did not call back the next day.
Important appointment requests and treatment enquiries were being missed, while the front desk team spent mornings returning calls and managing frustrated patients.
90%
Patient enquiries captured after hours
Calls received in the evening and weekends were properly logged and relayed to the clinic team, improving follow-up efficiency the next working day.
65%
Reduction in missed calls
With trained agents handling calls outside office hours, patient enquiries were captured immediately instead of being lost to voicemail.
FAQs
Our virtual staff are primarily from the Philippines, offering the advantage of shared time zones, excellent English proficiency, and cultural similarities, making collaboration seamless and efficient.
Once we understand your requirements, we can typically match you with a selected list of candidate promptly, allowing you to begin delegating tasks within 7-10 working days.
No, we offer flexible arrangements. You can start with a small project or short-term support and scale up as needed. We believe in earning your trust, not locking you in.
Start with a free exploratory call or even WhatsApp us —no commitment needed. We’ll learn about your business, answer your questions, and suggest a setup that fits your needs and budget.
Outsourcing with us is simple. You let us know the type of support you need, and we’ll match you with trained team members who can take on the tasks. We handle the onboarding so you can start working with your team member as soon as possible.
