Trusted by public companies and SMEs:
Manning a 24/7 phone line can be very stressful.
Round-the-clock coverage is hard and expensive to sustain. Last-minute absences, public holidays, and sudden staff departures can quickly leave critical shifts uncovered.
Reliable Service
99% Uptime Coverage, Minus the Manpower Headaches.
Our outsourced service eliminate such manpower headache as our call centre team provide 99% uptime guarantee, 365 days a year.
Fully managed contact center
Full transparency and reporting
Every call, message, escalation, and follow-up is properly logged, giving your team clear visibility into what was handled and what still needs attention.
PDPA compliant
PDPA Compliant Service, with All Agents Trained in PDPA.
PDPA-compliant operations with agents trained to handle personal data responsibly and securely.
“I used to always be on 24/7 standby, just in case my staff did not report for work. Outsourcing my 2-person call centre to Outpost significantly reduced my stress.”
Tan Nian Hua
Co-founder – Inky Content
Starting an outsourced call centre with us
Simple steps to get started
Step 1:
Discovery Call
We’ll schedule a short discovery call to understand your needs. This helps us recommend the right call handling setup — no over-engineering, no long contracts.
Step 2:
Setup & Training
Once confirmed, we handle the setting up of a call centre system including:
- Assign a dedicated call centre agent or team
- Create/Follow your existing call scripts, FAQs, and escalation rules based on your product or service
- Align on tone, brand voice, and handover process for great customer experience
Step 3:
Go Live & Ongoing Optimisation
All inbound calls are recorded and quality-checked. A dedicated manager oversees operations to ensure customer satisfaction and over 99% call coverage during operating hours.
Frequently Asked Questions
Outsourcing with us is simple. You let us know the type of support you need, and we’ll match you with trained team members who can take on the tasks. We handle the onboarding so you can start working with your team member as soon as possible.
Start with a free exploratory call or even WhatsApp us —no commitment needed. We’ll learn about your business, answer your questions, and suggest a setup that fits your needs and budget.
No, we offer flexible arrangements. You can start with a small project or short-term support and scale up as needed. We believe in earning your trust, not locking you in.
Once we understand your requirements, we can typically match you with a selected list of candidate promptly, allowing you to begin delegating tasks within 7-10 working days.
An after hours call centre handles customer calls outside normal business hours — evenings, weekends, and public holidays. Trained agents answer on behalf of the business, capture enquiries, and escalate urgent matters. At Outpost, our after hours team gives Singapore businesses 24/7 coverage without the cost of local overnight staffing.
Cost depends on call volume, coverage hours, and whether support is in-house or outsourced. Building an in-house team can cost upwards of $3,000–$5,000 per agent monthly. Outsourcing to a provider like Outpost reduces this significantly — pricing is based on your required hours and team size.
An answering service captures basic caller details and relays them the next day. An after hours call centre goes further — agents handle live enquiries, follow scripts, manage bookings, and escalate urgent calls in real time.
Look for dedicated agents (not shared pools), clear escalation protocols, transparent reporting, and PDPA-compliant data handling. Industry familiarity matters too — a provider experienced with Singapore SMEs will require less onboarding time and fewer corrections. At Outpost, clients get a dedicated team briefed on their workflows from day one.
It depends on your preference. Some clients prefer to be hands-on — providing scripts, call flows, and detailed briefings. Others hand everything over to us and we handle the full onboarding. At Outpost, we work around your involvement level either way.
Yes. We can source after hours agents who speak Mandarin, Malay, or other languages upon request. Language requirements are specified during onboarding so we match the right agents to your account.
