Trusted by public companies and SMEs:
Manning a 24/7 phone line can be very stressful.
Round-the-clock coverage is hard and expensive to sustain. Last-minute absences, public holidays, and sudden staff departures can quickly leave critical shifts uncovered.
Reliable Service
99% Uptime Coverage, Minus the Manpower Headaches.
Our outsourced service eliminate such manpower headache as our call centre team provide 99% uptime guarantee, 365 days a year.
Fully managed contact center
Full transparency and reporting
Every call, message, escalation, and follow-up is properly logged, giving your team clear visibility into what was handled and what still needs attention.
PDPA compliant
PDPA Compliant Service, with All Agents Trained in PDPA.
PDPA-compliant operations with agents trained to handle personal data responsibly and securely.
“I used to always be on 24/7 standby, just in case my staff did not report for work. Outsourcing my 2-person call centre to Outpost significantly reduced my stress.”
Tan Nian Hua
Co-founder – Inky Content
Starting an outsourced call centre with us
Simple steps to get started
Step 1:
Discovery Call
We’ll schedule a short discovery call to understand your needs. This helps us recommend the right call handling setup — no over-engineering, no long contracts.
Step 2:
Setup & Training
Once confirmed, we handle the setting up of a call centre system including:
- Assign a dedicated call centre agent or team
- Create/Follow your existing call scripts, FAQs, and escalation rules based on your product or service
- Align on tone, brand voice, and handover process for great customer experience
Step 3:
Go Live & Ongoing Optimisation
All inbound calls are recorded and quality-checked. A dedicated manager oversees operations to ensure customer satisfaction and over 99% call coverage during operating hours.
