Businesses trust our BPO contact center to handle calls — not just queue them.
98%
Call answer rate across inbound enquiries
35%
Less operational costs vs in-house teams
>20 sec
Average call pickup time
2.5x
Faster resolution for customer enquiries
Performance figures based on internal benchmarks across call center and support operations.
Ecommerce brands trust us to deliver real support — not just promises.
98%
Returning Customer
98%
Returning Customer
1.4m
Generated Sales
$1.4m
in generated sales
All values are reported in risk-adjusted, two-year present value.
Internal study commissioned, 2024.
“We needed a way to ensure no calls slipped through the cracks. Outpost helped us achieve consistent call handling and gave us real confidence in our day-to-day operations.”
Rachel Lim
Operations Manager — Private Specialist Clinic
Singapore
Consistent Call Handling Across All Touchpoints
Ensure every inbound and outbound call is answered professionally, with standardised scripts and clear workflows—no missed enquiries or inconsistent responses.
Overflow & After-Hours Call Coverage
Maintain availability during peak periods, weekends, and after-hours without overloading your in-house team or letting calls go unanswered.
Lead Capture & Enquiry Qualification
Turn incoming calls into structured opportunities with proper information capture, qualification, and routing to your internal team for follow-up.
Call Logging, Escalation & Reporting
Keep full visibility of all call activity with organised logs, clear escalation processes, and regular reporting to support decision-making.
BPO call center support built for Singapore businesses.
Get structured call handling that keeps your operations responsive — from daily enquiries to peak call volumes.
“We used to miss a number of incoming calls, especially during peak hours. Since engaging Outpost, we’ve seen a clear improvement in how enquiries are managed, and our team no longer feels overwhelmed trying to keep up.”“
Jake Wang
Marketing Head – Singapore
Case Study
Call reliability strengthened without expanding the team
Jake, who oversees operations for a multi-location tuition center, was dealing with inconsistent call handling during busy periods and outside office hours. Enquiries from parents often went unanswered or were returned too late, leading to missed enrolment opportunities and added strain on her admin staff.
80%
Fewer unanswered calls
With dedicated call handling in place, incoming enquiries are now picked up consistently, even during high-volume periods.
2.5x
Faster response to enquiries
Real-time call handling and structured follow-ups improved how quickly potential customers received assistance.
FAQs
Our virtual staff are primarily from the Philippines, offering the advantage of shared time zones, excellent English proficiency, and cultural similarities, making collaboration seamless and efficient.
Once we understand your requirements, we can typically match you with a selected list of candidate promptly, allowing you to begin delegating tasks within 7-10 working days.
No, we offer flexible arrangements. You can start with a small project or short-term support and scale up as needed. We believe in earning your trust, not locking you in.
Start with a free exploratory call or even WhatsApp us —no commitment needed. We’ll learn about your business, answer your questions, and suggest a setup that fits your needs and budget.
Outsourcing with us is simple. You let us know the type of support you need, and we’ll match you with trained team members who can take on the tasks. We handle the onboarding so you can start working with your team member as soon as possible.
