Reliable Healthcare Virtual Assistants, Built for Busy Clinics

Support daily clinic operations, from phone calls and appointment coordination to follow-ups.

inbound call and whatsapp
Patient Enquiries

Answering inbound calls and WhatsApp messages

Flexible plans designed around your needs — from single-agent support, after-hours coverage to a fully managed call centre team for 24/7 customer support.

Appointment scheduling

Scheduling and rescheduling appointments

Coordinate appointment bookings, changes, and cancellations accurately, following your clinic’s scheduling guidelines.

scheduling clinic appointments
Patient Care

Patient Follow-Up & Coordination

Support follow-up communications with patients, including appointment and medication reminders, confirmations, and post-visit coordination, based on your clinic’s instructions.

Outside clinic hours

After hours patient hotline

Provide patients with a reliable point of contact after clinic hours, handling enquiries, messages, and urgent escalations based on your clinic’s protocols.

Serving the healthcare industry since 2022.

We’ve supported clinics, GPs, and specialists with reliable virtual staffing—designed to ease administrative burden and improve patient experience.

Empowering Healthcare

Outpost has been a trusted partner for clinics seeking reliable, efficient, and cost-effective virtual support since 2022

Currently serving

30+

Healthcare clients in cities like Singapore, San Francisco and Las Vegas.

340 hrs

Total number of hours our virtual medical assistants worked each week.

“Outpost has been great at making sure that our 24/7 hotline is manned consistently by qualified agents.”

— Joyce Lim (Operations Manager at a local hospice)

We Know the Challenges You’re Facing

— Here’s How We Can Help

Person Carrying Files Illustration
Person Carrying Files Illustration

Problem: High staff turnover

Our virtual assistants are experienced, reliable, and committed to staying with your clinic for the long term. You get consistency without the constant rehiring—and if a transition is ever needed, we handle the handover seamlessly to keep your operations running smoothly.

Problem: Hiring additional full-time clinic staff in Singapore is expensive.

A virtual assistant in healthcare takes on admin-heavy tasks like scheduling, billing, and claims—lightening your team’s load without the cost of hiring another full-time staff. No CPF, no overheads, no long-term commitment.

Also, you only pay for working hours – no costs for annual, public holidays or even medical leave, making our solution even more affordable.

Problem: Clinic workload isn’t consistent—some weeks are packed, others are quiet.

Our virtual assistant service scales with your clinic’s needs. Whether you need extra support during peak periods or just a few hours a week, you can flex up or down—without the commitment or cost of a full-time hire.

Schedule a call

* No commitment.

Get on a quick chat with us.

Office

1 Paya Lebar Link, #04-01, Singapore 408533

Contact

T: 6810 8857
WhatsApp: +65 9474 7041

Open Hours

Monday-Friday : 9am — 6pm
Saturday & Sunday: Only WhatsApp