Patient Enquiries
Answering inbound calls and WhatsApp messages
Flexible plans designed around your needs — from single-agent support, after-hours coverage to a fully managed call centre team for 24/7 customer support.
Appointment scheduling
Scheduling and rescheduling appointments
Coordinate appointment bookings, changes, and cancellations accurately, following your clinic’s scheduling guidelines.
Patient Care
Patient Follow-Up & Coordination
Support follow-up communications with patients, including appointment and medication reminders, confirmations, and post-visit coordination, based on your clinic’s instructions.
Outside clinic hours
After hours patient hotline
Provide patients with a reliable point of contact after clinic hours, handling enquiries, messages, and urgent escalations based on your clinic’s protocols.
Serving the healthcare industry since 2022.
We’ve supported clinics, GPs, and specialists with reliable virtual staffing—designed to ease administrative burden and improve patient experience.
We Know the Challenges You’re Facing
— Here’s How We Can Help
* No commitment.
Frequently Asked Questions.
Outsourcing with us is simple. You let us know the type of support you need, and we’ll match you with trained team members who can take on the tasks. We handle the onboarding so you can start working with your team member as soon as possible.
Start with a free exploratory call or even WhatsApp us —no commitment needed. We’ll learn about your business, answer your questions, and suggest a setup that fits your needs and budget.
No, we offer flexible arrangements. You can start with a small project or short-term support and scale up as needed. We believe in earning your trust, not locking you in.
Once we understand your requirements, we can typically match you with a selected list of candidate promptly, allowing you to begin delegating tasks within 7-10 working days.
A healthcare virtual assistant handles the administrative and patient-facing tasks that take clinical staff away from care delivery — including appointment scheduling, patient enquiry handling, medical record updates, insurance coordination, and after-hours call management. At Outpost, our healthcare VAs have supported 30+ healthcare clients across Singapore, Australia, and the US, and are matched to clients based on their specific clinical workflow and system requirements.
A medical receptionist is typically an in-person hire managing front desk operations — greeting patients, handling walk-ins, and managing physical paperwork. A healthcare VA performs the same administrative functions remotely, handling calls, scheduling, and record updates through cloud-based systems without requiring a physical presence. At Outpost, our healthcare VAs are also registered nurses, giving them a clinical understanding that a standard receptionist would not have.
