Free your team from administrative tasks.
Hiring healthcare virtual assistants can free your team to focus on care, without the cost of a full-time worker.
Answering Phone Calls
Every patient call is answered promptly and professionally, so your front-desk team isn’t overwhelmed.
Scheduling Appointments
Handles scheduling appointments to minimise waiting times and no-shows.
Financial Counselling
Guides patients on costs, coverage and payment options. This reduces billing surprises and frees doctors up.
Managing Emails & WhatsApp
Handles all emails and WhatsApp chats timely. Prompt digital communication improves patient satisfaction.
Insurance Claims
Takes care of insurance, Medisave, and CHAS claim submissions, minimising paperwork errors and delays in reimbursement.
Updating NEHR
Updates and syncs patient information in the NEHR after each visit, ensuring regulatory compliance.
Coordinate with Vendors & Other Clinics
Liaises with external providers and partner clinics on matters like medical supplies, arranging lab tests, or managing patient referrals.
Bills Management
Oversees the billing cycle from invoicing to payment collection, updating records with each transaction.
Data Entry & Other Admin Tasks
Handles other administrative work that you may have like filing forms, market research, etc.
Chaperoning & Scribing
Provides virtual chaperoning during sensitive examinations and scribing consultation notes in real time.
Serving the healthcare industry since 2022.
We’ve supported clinics, GPs, and specialists with reliable virtual staffing—designed to ease administrative burden and improve patient experience.
Empowering Healthcare
Outpost has been a trusted partner for clinics seeking reliable, efficient, and cost-effective virtual support since 2022
Currently serving
Healthcare clients in cities like Singapore, San Francisco and Las Vegas.
Total number of hours our virtual medical assistants worked each week.
“Outpost has been great at making sure that our 24/7 hotline is manned consistently by qualified agents.”
— Joyce Lim (Operations Manager at a local hospice)
We Know the Challenges You’re Facing
— Here’s How We Can Help
Problem: High staff turnover
Our virtual assistants are experienced, reliable, and committed to staying with your clinic for the long term. You get consistency without the constant rehiring—and if a transition is ever needed, we handle the handover seamlessly to keep your operations running smoothly.
Problem: Hiring additional full-time clinic staff in Singapore is expensive.
A virtual assistant in healthcare takes on admin-heavy tasks like scheduling, billing, and claims—lightening your team’s load without the cost of hiring another full-time staff. No CPF, no overheads, no long-term commitment.
Also, you only pay for working hours – no costs for annual, public holidays or even medical leave, making our solution even more affordable.
Problem: Clinic workload isn’t consistent—some weeks are packed, others are quiet.
Our virtual assistant service scales with your clinic’s needs. Whether you need extra support during peak periods or just a few hours a week, you can flex up or down—without the commitment or cost of a full-time hire.
* No commitment.
Get on a quick chat with us.
Office
1 Paya Lebar Link, #04-01, Singapore 408533
Contact
T: 6810 8857
WhatsApp: +65 9474 7041
Open Hours
Monday-Friday : 9am — 6pm
Saturday & Sunday: Only WhatsApp
