Outpost is quickly establishing itself as a leading name in the BPO industry, specialising in support solutions for SMEs across a wide range of sectors.

We proudly serve a diverse client base, primarily in Singapore and Australia, delivering exceptional service that helps boost their operations and customer satisfaction.

Since our founding in 2016, we’ve expanded into a strong team of 46, with our dedicated customer support specialists at the heart of what we do. This is your opportunity to be part of a high-performing team and one of Singapore’s fastest-growing BPO companies.

Outpost is on the lookout for a committed and meticulous individual to join our expanding team as a Customer Support Specialist.

In this position, you’ll play a key role as the first point of contact for our customers, delivering outstanding assistance through multiple platforms such as email, live chat, and phone calls.

Your core responsibility will be to uphold high levels of customer satisfaction by responding to questions, troubleshooting problems, and fostering strong client relationships.

Day-to-day

Respond to customer inquiries via email, chat, and phone promptly and professionally.

Troubleshoot customer issues and provide effective solutions.

Assist customers with order processing, tracking, and product information.

Escalate complex issues to the appropriate departments when necessary.

Maintain detailed records of customer interactions in our CRM system.

Provide feedback to management on recurring customer issues and suggest improvements.

Work collaboratively with other team members to ensure seamless customer service.

Stay updated on product knowledge and company policies to provide accurate information.

Qualifications