Trusted by public companies and SMEs:
Outsource call centre
Flexible Call Centre Coverage That Fits Your Business
Flexible plans designed around your needs — from single-agent support, after-hours coverage to a fully managed call centre team for 24/7 customer support.
Reliable Service
99% Uptime Coverage, Minus the Manpower Headaches.
With a 99% uptime guarantee, your calls stay covered without the manpower headaches of hiring or covering for absentees.
Years of experience & and counting
“Testimonial here is good. With focus on turning ideas into actions. All hail ratata.”
Naomi Campbell
Global CX Manager, The Singaporean Magazine
Fully managed contact center
Dedicated manager to help manage your call centre.
A dedicated manager oversees daily operations, staffing, and call quality to ensure your inbound and outbound call centre runs smoothly.
PDPA compliant
PDPA compliant service, with all agents trained in PDPA
PDPA-compliant operations with agents trained to handle personal data responsibly and securely.
Amazing features
Beautiful, architect-designed renovations completed reliably from start to finish.
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Top quality
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Stylish modern
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Frequently Asked Questions
Yes, we welcome your input. We handle the foundational training, but you’re encouraged to provide product knowledge, brand tone, FAQs, or scripts so the agent represents your business accurately and effectively.
Our agents are trained in calm, empathetic communication and follow a structured escalation process. They aim to resolve issues quickly and professionally, and when needed, they escalate concerns to your internal team with all the necessary details.
Importantly, to ensure full alignment with your brand and expectations, we also encourage clients to share specific guidelines or preferred responses for different scenarios.
Absolutely. Our agents are trained not just to answer questions, but also to guide customers through their buying journey—qualifying leads, providing product information, and encouraging conversions when appropriate.
Yes, language support depends on your needs. We can source agents fluent in Mandarin, Malay, or other regional languages upon request—ideal for businesses serving a multilingual customer base.
Most of our agents are based in the Philippines, known for their excellent English skills, cultural compatibility, and time zone alignment with Singapore. We also have local oversight from our Singapore team to ensure quality and communication are on point. If your business requires support in Mandarin, Malay, or other languages, we can accommodate that as well—just let us know your needs.
Yes, we offer cold calling services. As this requires specialised agents and a different setup, pricing may differ from what’s listed on this page. Feel free to reach out or WhatsApp us for a tailored quote.
Our virtual staff are primarily from the Philippines, offering the advantage of shared time zones, excellent English proficiency, and cultural similarities, making collaboration seamless and efficient.
